TERMS & CONDITIONS

Orders

Orders may be placed Monday-Friday via our office from 9am-2.30pm for next day delivery. 

Order online at https://nsr.coldweb.co.uk, email your order to info@northsouthretail.com or simply use our voicemail messaging service on 028 9066 7575.

Minimum order value is £70.00/€100 per order, should this not be reached a carriage charge of £10.00/€15.00 would apply.

Delivery

Deliveries run Monday to Friday with the exception of certain public holidays, but please check with our sales office for a full schedule and we will do our best to meet your business needs.

Deliveries should be thoroughly checked by the customer and signed for at the time of delivery.

Any discrepancies will be noted on the driver’s sheet at the time of delivery, no claims for damages, shortages or mis-ordered goods can be rectified after this time.
Any goods which do not conform should be reported to Head Office and retained for relevant inspection along with packaging for the product.

No claims arising from temperature defect will be discussed after the delivery has been accepted.

New Accounts

New accounts will be on a Pro Forma Invoice basis until receipt of full credit checks and trade references are returned.

A Direct Debit payment is then required for all future payments.

Payments

Credit terms will be agreed with your representative at account opening stage.
Settlement in accordance to these terms is essential to ensure continuity of supplies.

Accounts not settled within the agreed terms will be put on hold until brought up to date.

NSR retain the legal right to goods including parts until payment is received in full.

Direct Debit payment is made on a fortnightly basis unless otherwise agreed with your sales manager.

Pricing

We aim to maintain prices at all times, however on occasion market changes may cause variation subject to alteration without notice.

The effective price will be that ruling at the time of delivery.

Complaints

If you feel a product is not to the NSR standard you expected, this should be reported to our head office immediately, alternatively you may contact your Area Representative.

Details of product, best before dates and delivery date should be given when making a claim.

Arrangements for the return or collection can then be made accordingly.